Question 1

Q: Are You Trading Company Or Manufacturer?

Accepted Answer

A: YST is a company specializing in the production and trading of flower trolleys. We are the manufacturer and deal directly with our customers.

Question 2

Q: Can You Do OEM And ODM?

Accepted Answer

A: Yes, we support OEM and ODM. If you have a need, just talk to us directly.

Question 3

Q: Do You Support Custom Sizes?

Accepted Answer

A: We're more than happy to take your custom-sized order! Besides, OEM and ODM are available. However, we have an MOQ request as it's a special one. Please feel free to contact us if you have any questions.

Question 4

Q: Do You Provide Samples ? Is It Free?

Accepted Answer

A: Samples are provided before the start of a new project so that we can ensure that our customers are satisfied with the product. Samples are charged because they are more costly.

Question 5

Q: How Long Is The Service Life Of Danish Carts?

Accepted Answer

A: The service life of the danish cart varies depending on the using environment and the weight you load on it. Generally, it can be used for 3 to 5 years under proper uses, but there are many cases where it is used over/less than this period.

Question 6

Q: Where Is Your Product Always Used In?

Accepted Answer

A: Our dutch trolleys can be used in gardens, nurseries, florists, display flowers, retail stores, shopping centers to display retail goods, etc. Also can be used in the logistics industry as a transfer vehicle for goods.

Question 7

Q: What’s The Surface Treatment Of Your Plant Transport Carts?

Accepted Answer

A: You can choose from electric galvanized, hot galvanized or colorful power coating.

Question 8

Q: How Should I Make The Danish Carts Stop Immediately During The Transfer Of The Plants?

Accepted Answer

A: If you need to stop immediately on the way to transfer your plants, we can install wheels with brakes on your danish cart so that it will be easy for you to operate.

Question 9

Q: Will The Flower Transport Cart Tilt If I Put More Than One Plant At A Time?

Accepted Answer

A: Our danish cart are stable, so you can put your plants and flowers on them without worrying about collapsing or tilting. But it's better not to overload for a longer shelf life.

Question 10

Q: Can The Carts Be Folded When Not in Use?

Accepted Answer

A: Danish cart are removable but not collapsible, when you don't use them, just disassemble it and will not take up much space.

Question 11

Q: What Should I Do If My Plants Are Too Tall?

Accepted Answer

A: The height between the shelves is adjustable, you can adjust the shelves according to the height of your plants. Just insert the pins on the shelves into the holes on the posts.

Question 12

Q: Can The Angle Of The Shelves Be Adjusted?

Accepted Answer

A: Yes, our display type flower trolleys can meet your requirements. You can adjust different angles according to its designs.

Question 13

Q: Do You Have The Test And Audit Service?

Accepted Answer

A: Yes, we support third party audits and we can assist in obtaining specified product test reports and specified factory audit reports.

Question 14

Q: What’s Your After-sale Service?

Accepted Answer

A: We offer a one year warranty, and we can provide warranty service as long as the problem occurs within one year under reasonable use circumstances. In addition, we offer a remote installation guidance service if you have questions about installation.

Question 15

Q: How Long Does It Take For Me To Receive The Goods I Ordered?

Accepted Answer

A: It takes around up to 4 weeks to deliver your order with no order customization but may take longer with customization. This is because we ensure that every customized rack you order is uniform and high quality.

Question 16

Q: Can You Replace Products That Are Damaged During Delivery?

Accepted Answer

Unfortunately, sometimes things go wrong even though we ensure top-notch safety. When this happens we're here to help! You can contact our customer support team and they'll provide you the assistance that's needed.

Question 17

Q: What Do I Do If My Order Is Delayed?

Accepted Answer

We have a detailed delivery schedule. We'll keep you updated about any potential delays or complications. In case of any force majeure, such as the COVID-19 pandemic, please expect minimal delays in order processing and delivery.

Question 18

Q: What Kind Of Payment Method Is Accepted? What Is The Payment Term?

Accepted Answer

A: We accept any convenient and prompt payment methods, but the most widely used one is T/T. The payment term is 30% down payment before production and 70% before shipment.